Introduction: What to do with limited resources?
Thorough moderation of user comments can be very resource-intensive, especially for media operating in hostile environments in which journalists are repeatedly targeted in online attacks. Keeping in mind that your goal should be to read all comments, it is important to find the right balance between opening your content to user comments and ensuring that you have the necessary resources for moderating the discussions.
A good strategy is to open only some of your content to comments. In doing so, select a variety of subjects to ensure that your community has the possibility to express views on a range of different topics.
Read More >If you are concerned about not being able to moderate discussions overnight or during weekends or at any other time when moderators cannot dedicate sufficient time to the task, consider blocking the possibility to comment for the relevant period of time. If you do so, make sure your users are informed when they will be [...
Read More >Another strategy to give users the possibility to share opinions but limit the burden on your team is to allow comments only for a limited time after the article was posted. This window may vary from a few hours to a day, depending on your resources.
Read More >Sometimes conversations that have been silent for a while suddenly become active again. If you don’t want to close comments, use a notification system that brings this change to the attention of moderators.
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