As part of the registration process, it is advisable to ask users to read and accept two documents:
- The Community Guidelines are a key tool for both users and moderators. They should include clear information about the criteria that user comments need to fulfil, such as being relevant, respectful, clearly formulated, in full respect of applicable laws, free from statements containing discriminatory language, etc. Community Guidelines should stress that criticism is welcome, but aggressive, threatening and insulting comments will not be tolerated. In particular, the Community Guidelines should urge users to express comments and criticism about the content of any article or of other comments but refrain from directly attacking journalists and other users.
You may also want to include a FAQ section giving users additional information about your moderation strategy and processes. For example, you may want to consider letting users know which comments are pre-moderated (if any) and which ones are post-moderated, informing them why they can comment on some articles and not on others, or explaining that if they act in breach of the Community Guidelines their accounts may be temporarily suspended.