Create a specific email address where journalists can report online harassment. It should be made clear who the individuals are that will respond to emails sent. Journalists are likely to feel more comfortable if they know the people to whom they are reporting a potentially traumatic experience.

Best practices:

The BBC has set up a specific email address and phone number for journalists to report traumatic experiences. BBC representatives explained that after journalists report an incident, experts get in touch to follow up and assess what type of support is needed.

Actors: Online Safety Expert, Editor or Head of Audience.