Create an easy-to-access section within the media outlet’s intranet with information about the company’s policies on online harassment and the tools and protocols that the company has created to deal with the issue.

Best practices

The BBC features in its intranet educational films regarding trauma experiences in the field, where journalists discuss different traumatic stories and describe the impact it has had on them. The films function as a sort of “beginner’s guide” to trauma and help to demystify the issue. The BBC also recommends this same procedure for online harassment.

Actors: Management.